RIGHTS OF CUSTOMERS

RIGHTS OF CUSTOMERS

You can demand:

• Testing of all consumer durables including electrical appliances, in your presence, and to your satisfaction.

• Guarantee cards duly filled signed and stamped by the Unit Run Canteen (URC).

• Replacement of faulty products within warranty period.

• Proper and efficient after-sales-services and URC’s intervention in case of complaints.

• Food articles with adequate shelf-life.

• Consumer promotion schemes as applicable.

• To see Pictorial Price List and Monthly Bulletins published by the CSD.

• Information on availability of items Against-Firm-Demand (AFD), like automobiles, televisions, refrigerators, washing machine etc.

• Appointment of dealers for AFD items in your town, if it has a major concentration of entitled URC customers and if such dealers exist in the civil market.